w88fb Privacy & Data Protection Policy

w88fb is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on our users' privacy and are firmly committed to keeping their personal information secure.

This privacy policy ("Policy") explains how w88fb collects information, the purposes for which that information is used, who it may be shared with, and what rights you have over your information. This policy applies to the w88fb website, mobile platform, and all related services.

Our services are for people aged 21 and above only. If you have any questions after reading this policy, please contact us at [email protected].

w88fb collects various types of information to provide services to users. This information comes from two main sources: (a) what you provide directly, and (b) what is collected automatically while you use our platform.

2.1 Information You Provide Directly

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Payment-related information (relevant details for bKash, Nagad, Rocket, Upay, or bank account)
• Identity document information (when required for account verification)
• Username and password

2.2 Automatically Collected Information

• IP address and device-related information
• Browser type and version
• Activity logs on the platform (login time, game history, transaction history)
• Information from cookies and similar tracking technologies
• General location information (at country level only)

w88fb uses collected information only for specific and legitimate purposes. We never sell your information to third parties for commercial purposes.

• Account creation and management: To open, verify, and keep your account secure.
• Service delivery: To manage all platform activities including playing games, placing bets, and processing deposits and withdrawals.
• Identity and age verification: To confirm a user's identity and ensure access is limited to those aged 21 and above.
• Financial transaction processing: To complete secure transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer support: To resolve your issues via live chat or email ([email protected]).
• Security and fraud prevention: To prevent unauthorised access, financial fraud, and scams.
• Responsible gaming: To identify problematic behaviour and provide the necessary support.
• Platform improvement: To enhance the user experience and develop new features.
• Legal compliance: To comply with applicable laws and regulations.

w88fb may share your personal information with third parties in limited circumstances. However, such sharing is always in your best interest and within the bounds of the law.

4.1 Who Information May Be Shared With

• Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
• Technology service providers: Companies providing server hosting, data storage, and cybersecurity, who are bound by strict confidentiality agreements.
• Game software providers: Only the data necessary for game operation is shared with companies such as Pragmatic Play, Evolution Gaming, JILI, and Spribe.
• Law enforcement agencies: In cases of court orders or legal obligations.

4.2 What Is Never Done

• Your personal information is never sold to marketing or advertising companies.
• Your information is never shared with any unnecessary third party without your consent.
• Your information is never used for purposes unrelated to gaming.

w88fb takes industry-standard technical and administrative measures to keep your personal and financial information secure.

• SSL encryption: All data transmission on the platform is protected by 256-bit SSL encryption, keeping your information hidden from third parties.
• Secure data storage: All information is stored on encrypted servers and can only be accessed by authorised staff.
• Two-Factor Authentication: An option to add an extra layer of security to your account.
• Firewall and intrusion detection: State-of-the-art security tools are used to prevent cyberattacks.
• Regular security audits: The platform's security is regularly tested by experts.
• Staff training: All our staff are trained to follow strict privacy policies.

Cookies and similar technologies are used on the w88fb website to improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential cookies: These cookies are essential for maintaining login status, ensuring security, and running core platform functions.
• Functionality cookies: For remembering your preferred language, display settings, and other personalised settings.
• Analytics cookies: Collect anonymous statistics to understand how the platform is used, which helps us improve our services.

6.2 Cookie Control

You can control or reject cookies by changing your browser settings. However, please note that disabling essential cookies may cause some important platform functions to stop working correctly.

w88fb retains your personal information only for as long as necessary. This period is determined based on the following factors:

• Active account: All information is retained for as long as your account remains active.
• After account closure: Information related to financial transactions and legal records is retained for a specific period in accordance with applicable law.
• After the need has passed: Information is securely deleted or anonymised after the designated period.

Contact [email protected] for more details about the data retention period.

As a w88fb user, you have the following rights over your own personal information:

• Right to access: You can request to see what information we have collected about you.
• Right to correction: You can request a correction if there is any error in your information.
• Right to erasure: You can request deletion of your information in certain circumstances, though this may not be fully possible where legal obligations apply.
• Right to restrict use: You can request that the use of your information be limited for specific purposes.
• Data portability: You can request your information in a common format.
• Right to withdraw: For information processed on the basis of consent, you can withdraw that consent at any time.

w88fb's services are for people aged 21 and above only. We do not knowingly collect personal information from minors. Age verification during account registration is mandatory.

If we are informed that a minor's information has been collected, we will delete it immediately and close the associated account. If you have any information regarding this, please contact [email protected].

w88fb monitors users' gaming activity to ensure responsible gaming. This monitoring is conducted in a manner consistent with your data protection.

Information related to gaming history is primarily used for the user's own benefit — such as identifying problematic gaming patterns, helping set limits, and providing support when needed. To learn more about responsible gaming, visit our Responsible Gaming page.

w88fb reserves the right to update this privacy policy as needed. For any significant changes, we will publish a notice on the platform or inform you via your registered email.

Continued use of the service after changes will indicate that you have agreed to the updated policy. We therefore recommend reviewing this page regularly. The latest effective version of this policy will always be available on this page.

If you have any questions, comments, or complaints about this privacy policy, please contact w88fb's privacy team:

• Email: [email protected]
• Live Chat: 24/7 support available through the platform
• Language support: Support available in Bengali and English

We take all privacy-related requests seriously and respond as quickly as possible.